Complaints Handling Procedure
Published by NEXT HOME PROPERTY MANAGEMENT LIMITED • Company No. 17479089
NEXT HOME PROPERTY MANAGEMENT LIMITED strives to provide a transparent and responsive service to all prospective and existing tenants. When issues arise, we treat them promptly and fairly.
Stage 1 — Informal Resolution
Contact your property manager or send a message via our online enquiry form. Most tenancy and maintenance questions can be resolved promptly at this stage.
Stage 2 — Formal Written Escalation
If the matter is not resolved satisfactorily, you may submit a formal complaint in writing addressed to the Directors of NEXT HOME PROPERTY MANAGEMENT LIMITED. We will acknowledge receipt within 3 working days and conduct an internal review.
Stage 3 — Final Decision
Following the formal review, a written response setting out our findings and any proposed remedies will be issued within 15 working days of the complaint acknowledgement.